Refund policy

Returns and Refunds

To reduce waste and our carbon footprint, every e2o order is made and shipped as a considered, final purchase. Please read the product details and the size guide on each page carefully before you check out, or email our support team at info@e2o.shop for any clarification.

Final sale

We do not offer change-of-mind returns or size or colour exchanges. Keeping unnecessary return shipping, and its carbon cost, out of the world is part of how e2o works, and it helps us keep our pricing fair. Please choose carefully and use the size guide before ordering.

Choosing your size

Every product page includes a UK, EU and US size guide. If you're between sizes, size up for a relaxed fit.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or not as described, we will make it right. Email info@e2o.shop within 30 days of delivery with your order number and a photo, and we will arrange a replacement or a full refund, including any shipping cost, at no charge to you.

UK and EU customers

Nothing in this policy affects your statutory rights. If you are shopping from the United Kingdom or European Union, you have a legal right to cancel an online order within 14 days of delivery. To exercise it, email info@e2o.shop; the item must be returned unworn and in its original condition, and return shipping is paid by the customer.

Order cancellations

Orders can be cancelled free of charge before they are dispatched. Just email info@e2o.shop as soon as possible.